A debtor has missed six months of payments. When you call
the individual, they bring up financial difficuies and get emotional. How do you handle this?
What payback plan would you recommend for a long-term client whose payments are due to be collected in X months?
If you called a client to update them on their payment status and they were aggressive or rude to you, how would you handle it?
Can you think of a few common excuses that debtors make? How would you respond to each of them?