COMPUTER &. OTHER SKILLS
Good at generic, common Office software applications (Word, Excel, PowerPoint, Access)
Good at basic computer Hardware and software skills.
English and Arabic Keyboarding: Typing speed in both: 35WPM
Punctual, loyal, trustworthy, Independent, and reliable.
Very ambitious and work hard to attain my goals.
Very good operating knowledge of Windows 95/98/2000/XP
Very good with Microsoft Office 97/2000/2003/2007/ XP
Extremely fast learner and grasp concepts immediately
Extremely adept at organizing and keeping tasks/logs/daily performance results.
Understand how systems work and how to improve and fix them
Responsible for troubleshooting problems (hardware, software, network, etc)
Configuration of PCs, Servers, Scanners, LaserJet, Epson printers, Xerox printers.
Responsible for system support
Provide Remote Desktop support for outside branches.
Provide Zayed Port software support.
Taking care of shifting departments and offices from A to Z with troubleshooting any failures.
Help Desk Analyst
Responsible for answering calls from Zayed Port employees and solve their problems by accessing their PCs remotely using LANDesk, Configuration Manager Consol software or by guiding them step by step what to do to solve the problem If it’s not accessed remotely.
Good knowledge of the administrators works using Active Directory© (Creating new users on the domain, giving access to certain servers &. give user rights, privileges depending on each employee’s work &. create groups to join users to it).
I am a 24-hour call to troubleshoot any PC, network and server failures.
Familiar with Routers system (installation and troubleshooting in case of any hardware problem and simple faults of the software).
Exchange 2003 with Windows Server 2003 Active Directory
Responsible for patching network cables from the floor box to the PC and from the patch panel to the switch in the communication cabinet, with testing the connection and troubleshoot problems happened because of network failure. Did an excellent job offering system support.
Test of English as a Foreign Language (TOEFL), Internet test score 105
International English Language Testing System (IELTS band 4.5)
International Computer Driving License (ICDL) Certification
CCNA 1, 2 Networking, Router, and Routing Basics
Mar 2001 – to present Zayed Port, Abu Dhabi, UAE
Arabic: Excellent, Mother Tongue.
English: V. Good
COMPUTER &. OTHER SKILLS