It is your first six months at your new job as an I/O Psychology practitioner

at a consuing firm, and you are

Question

It is your first six months at your new job as an I/O Psychology practitioner at a consuing firm, and you are

assigned to work with a new client, Smiley Deliveries, a company that provides delivery service for pre-approved restaurants and stores to customers. When you ask the director about performance evaluations, he says that the employees do not like to do performance reviews. He asks if you can make a plan that will help the business have better performance documentation. You spend time reviewing the company structure.

The company is small, and involves four managers that work under the director, and supervise employees in the following departments: customer service, deliveries, tech support, marketing and technology, and business relations and contracts. Currently, promotions and hiring decisions are made somewhat subjectively. Performance reviews are very general and do not involve any specific objectives. The managers do not like to do the performance evaluations or give the feedback.

Your job is to briefly describe a performance management system that the company may use, according to the following:

Management