How One Provider Retooled Its Collections The California Sutter Health Approach

This paper illustrates that the Sutter Group, a not-for-profit health system headquartered in Sacramento, North California, has been providing medical services and facilities to patients and their families in more than 100 towns and cities across Northern California. At Sutter Health, many of California’s best doctors, nurses and other medical personnel join hands and pool their expertise to bring healing and comfort to those who need it. Sutter is renowned for its services in the areas of cancer and cardiac care, orthopedic treatment and women and children health care. The group takes its name from John Sutter, one of the earliest European settlers in California and one of its healthcare pioneers.
The case at hand is a good example of how a not-for-profit organization has changed the mindset of the users of its services by asking them to pay for it. While we fully understand that hospitals in the private sector are run for profit and that Government-funded hospitals are usually understaffed and have long wait times, most people are inclined to reach into their pockets for support and donations to not-for-profit institutions who they see doing good work out of a spirit of kindness, caring and benevolence. No doubt, Sutter Health has attracted a large following of good health professionals but it must be remembered that there are costs to be incurred even when running a non-profit organization. Salaries for staff, cost of medicines, lighting, equipment and other costs can be a burden on the best of organizations. Realizing this, it was imperative that Sutter Health had to think out of the box and attempt to ask the patients it serves and their families to pay for their treatment and thereby contribute to the running costs and continuity of the services being provided to one and all.&nbsp.It is evidently clear from the discussion that while most Americans are keen to use freely provided healthcare services, it is clear that the number of services provided at Government-run institutions cannot match the demand for them.