Compromising Quality Ethical Dilemmas

The warning on the container mentioning, “Caution- Contents may be hot” is not sufficient to get away from such obligation. Although the product served to a customer must be of high quality, the ethical responsibility lies with the employee who faces a situation that warrants additional caution in dealing with old or handicapped customers. The case study has rightly highlighted the plea of an 80-year-old woman, who could not handle the hot coffee properly, resulting in her splitting same on her ankles. The judge has passed the right decision. However, there cannot be any hard rules that can specify the ethical responsibilities to be matched with the product quality, as each individual case is different.
Chapter #9
This is a case of “might is right”. The bigger companies with huge funds for market promotion use “slotting fees” phenomenon as a method to increase their sales volume. However, this keeps the smaller and medium manufacturers out of the competition. On the other hand, the customers who are satisfied with lesser-known brands may not be able to find these products on the shelves of a store. The market economy does not require that bigger sharks eat away the smaller fishes. Instead, it allows fair competition to grow in a healthy manner. In addition, the established companies may not even try to improve their product quality as they ensure their increased sales through such measures.
Hence, “slotting fees” remains unethical, when looked through the viewpoint of allowing fair competition in the market.
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